The Toolkit
Disputes are won before they are filed.
Free. No marketing follow on. Read it before the next governance committee meeting.
Most TSA disputes are won or lost in the months before counsel gets involved. The buyer either has documentation, claim language, and a governance trail, or it has a story. This toolkit is the documentation. Service-level breach claim templates, credit calculation worksheets, governance escalation memos, and the negotiation sequence that resolves disputes without arbitration.
The toolkit is a working set. Every artifact is a document the buyer hands across the governance committee table or sends to the seller's TSA counsel. Together they make the case before the case becomes a case.
The four paragraph claim format that gets paid. The breach, the evidence, the credit calculation, the demand. Pre-drafted with placeholders the buyer fills in once a quarter.
The inputs, the formula, the evidence references, and the audit trail. A worksheet the seller's TSA controller can verify line by line without calling the buyer back to ask for backup.
The format the buyer takes into the joint committee. Background, asks, the position the seller is being asked to accept, and the timeline the buyer expects.
Service catalog scope drift, pricing reset on cost-plus, extension fee curve dispute, SLA enforceability, and exit support obligation. The resolution sequence for each.
What to log on the buyer side, when, and the chain of custody that survives counsel scrutiny. Most buyers lose disputes here, not in the contract.
The three moves that keep a dispute out of formal proceedings. A reset proposal, a third party assessor, and the joint working group that owns resolution for 30 days.
"Recovered $2.1M in service credits we had been writing off as uncollectible. The claim template did the work. Counsel never had to touch it."
CFO, tech Newco
Free. No marketing follow on. Read it before the next governance committee meeting.