Service-level breaches. Unreturned credits. Governance committees that produce minutes, not decisions. The dispute resolution engagement builds the claim, runs the escalation, and either lands the settlement or sets up the arbitration with full hands.
Most TSAs include service-level commitments, credit calculations, and escalation paths. Most buyers do not use them. The seller is not motivated to flag breaches. By the time the buyer notices, the clock has run on filing windows. This is the engagement that turns dormant remedies into recovered dollars.
Repeated incidents, repeated near misses, no credits ever issued. The seller will not flag what the buyer does not claim.
Meetings produce minutes, no decisions. Issues escalate to committee, stall in committee, and reappear in committee.
The TSA references a credit table. No one has applied it. Months of breaches sit unprocessed.
Scope creep, pass-through games, service withdrawal threats. The seller is testing how much the buyer will absorb.
Many TSAs have limited claim windows. After 12 months the breach is unclaimable. The clock is running.
The endpoint is either a signed settlement or a fully prepared arbitration filing. Not a recommendation memo. We work alongside the buyer's legal team, with TSA fluency they often do not need to maintain internally.
Every documented SLA miss, scope deviation, and pass-through anomaly, organized by service, severity, and dollar exposure.
The buyer's claim, line by line, against the TSA's own credit table and methodology. Numbers the seller has to engage with.
Which issues escalate, in what order, on what timeline. What we want from each level. Where the leverage points sit.
If the committee is broken, the proposed fix. Chair, cadence, decision rights, dispute path. A working forum, not a stalling one.
The shape of an acceptable settlement. Credits to recover, scope to adjust, future remedies to lock in.
If the matter goes to arbitration. Evidence file, witness map, claim narrative. Buyer's counsel takes the case from a fully prepared position.
Anonymized results from prior engagements. Full case studies available on request under NDA.
24 months of repeated SLA breaches. Built the claim, ran the escalation, negotiated the settlement in 6 weeks.
$4.2M claimed against documented breaches. $3.9M recovered through structured escalation, no arbitration required.
Stalled committee. Restructured chair and decision rights. Three open issues resolved within 5 weeks of the reset.
Fixed-fee proposal in 48 hours. Senior team on day one. The first conversation is always free.